Frequently Asked Questions
Everything you need to know about your fitness journey and equipment.
What is the standard shipping time for large cardio equipment?
Most treadmills and large equipment are processed within 2-3 business days and typically arrive within 7-10 business days depending on your location.
Do you offer professional assembly services?
Yes, we offer professional white-glove assembly services for an additional fee. You can select this option at checkout or contact our support team to schedule a technician.
What is your return policy on fitness gear?
We offer a 30-day return policy on most unused items in their original packaging. Please note that large equipment returns may be subject to a restocking fee.
Do your treadmills come with a manufacturer warranty?
Absolutely. All our equipment comes with a full manufacturer warranty covering parts, motor, and frame. Specific durations vary by brand and model.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's portal.
Do you offer financing options for high-end equipment?
We provide several flexible financing plans through our partners, allowing you to pay for your fitness equipment in monthly installments.